ease.net.za and its affiliates (suppliers and service providers) provide their services to you subject to the conditions detailed in this agreement. By using the ease.net.za website and/or registering to shop on ease.net.za you confirm that you have familiarized yourself with the terms and conditions governing the conduct of parties accessing or using the ease.net.za website to trade and that you agree to be bound by these terms and conditions.
Your access to the ease.net.za website and use of any services provided by ease.net.za including any purchases made by you from ease.net.za are subject to terms and conditions established under the following headings.
- Terms of Trade with ease.net.za
- Privacy and Security Statement
- Intellectual Property Statement
- Dispute Resolution
- Compliance with statutory consumer protection provisions
ease.net.za grants you a limited license to access and make personal use of the ease.net.za website. You are not allowed to modify (other than page caching) the website or any portion thereof without the prior written consent of ease.net.za.
This license does not permit any resale or commercial use of the ease.net.za website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of the ease.net.za website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of the ease.net.za website so long as the link does not portray ease.net.za, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any ease.net.za logo or other proprietary graphic or trademark, or those of their affiliates, as part of the link without prior written permission of the owner of the graphic or trademark.
ease.net.za may provide links from the ease.net.za website to other websites which may offer services to you and is not responsible for evaluating the content or offerings made on these websites.
2. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
You expressly agree that your use of the ease.net.za website is at your sole risk.
To the full extent permissible by south african law, ease.net.za disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. ease.net.za will not be liable for any damages of any kind arising from the use of the ease.net.za website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
The ease.net.za website and all communications and transactions concluded using the website, are governed by, and you agree to, the application of the laws of the Republic of South Africa. As the website is targeted at South African citizens and residents any limitations on implied warranties or the exclusion or limitation of certain damages which may be applicable under the laws of any other jurisdiction are expressly waived by you.
3. TERMS OF TRADE WITH ease.net.za
Invitation to do business
Only when ease.net.za has accepted your offer to purchase and the acceptance is communicated to you, will an enforceable agreement of sale be transacted.
Despite our best efforts, a small number of the products or services offered on the website may be mis-priced. If we discover a mis-pricing, we will do one of the following:
- If the correct price is lower than our stated price, we will charge the lower amount.
- If the correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before accepting your order or notify you that the order has not been accepted.
IMPORTANT:If any products or services are supplied and delivered to you directly by, or through, a third party, even though access to the products and services is gained through the ease.net.za website, the supply of these products and services may be subject to conditions which differ from those governing the terms of trade with ease.net.za. You shall be solely responsible for ensuring that you understand and agree to the terms and conditions governing the sale of these products and services. Place and time of agreement
Due to the popularity of some products or services, ease.net.za may not always have any products or services ordered by you in stock. ease.net.za will accept orders for out of stock products or services to ensure that you will be the first to receive the item once it becomes available. If the products and services ordered by you are not available or only a portion is available, you may cancel the order, or re-order the quantity that is available, or place a backorder. Once the products or services become available, it will be shipped to you.
When you visit ease.net.za or send e-mails to us, you are communicating with us electronically. ease.net.za will communicate with you by e-mail or by posting notices on the ease.net.za website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Registration as a purchaser is restricted to individuals who may legally enter into binding and enforceable agreements. No person under the age of 18, or not legally permitted to enter into a binding and enforceable agreement, may register as a purchaser. Any person not permitted to register as a purchaser but who does so, shall be guilty of committing a fraud and ease.net.za may take whatever legal action it deems necessary to obtain the appropriate relief.
In registering as a purchaser you are required to provide ease.net.za with, complete and accurate information about yourself and you warrant that the information provided is correct.
If you are in breach of, or ease.net.za believes that you may breach, any of the terms and conditions governing the use of, or trading using the ease.net.za website, ease.net.za may, in it’s absolute discretion, either suspend or terminate your registration as a purchaser.
You are solely responsible for ensuring the confidentiality of your password, which authenticates your identity. You acknowledge this responsibility and agree that any communication or transaction that may be made using your password, shall be attributed to you.
If you suspect that the confidentiality of your password has been compromised you should immediately advise ease.net.za of this fact by email. ease.net.za shall on receipt of the email suspend your registration pending your further instructions. You shall remain responsible for all transactions effected prior to the suspension of your registration and liable for any payments that may flow from these transactions.
4. AMENDMENT TO TERMS AND CONDITIONS
ease.net.za may amend the terms and conditions governing access to the ease.net.za website as well as trade using the website.
5. PRIVACY AND SECURITY STATEMENT
ease.net.za knows that you care how your personal information may be collected, processed and used; we appreciate your trust that ease.net.za will do so carefully and sensibly.
The information provided by you helps us personalize and continually improve your shopping experience at ease.net.za. Here are the types of information we gather.
- Automatic Information:ease.net.za receives and stores certain types of information whenever you interact on the ease.net.za website or communicate with ease.net.za by email. For example, like many Web sites, we use “cookies,” and we obtain certain types of information when your web browser accesses ease.net.za.
- Information You Give Us: We receive and store information you enter on the ease.net.za website or that you may provide to ease.net.za in any other manner. Certain of the information provided on registration is mandatory to assist us in ensuring that the communications and transactions entered into with you may be completed effectively and lawfully.
- E-mail Communications: To help us make e-mails more useful, we may receive a confirmation when you open e-mail from ease.net.za, if your computer supports such capabilities.
By providing the information to ease.net.za you consent to ease.net.za collecting maintaining, storing and processing the information, provided that ease.net.za shall:
- not disclose your personal information to a third party other than to effect the transactions agreed to in using the ease.net.za website without obtaining your express consent to do so;
- only disclose your personal information, without your consent, if legally required to do so;
- be entitled to use the information provided by you to compile statistical or aggregated information in such a way that you may not be identified.
While ease.net.za and its affiliates shall take commercially reasonable care to safeguard the information provided by you to ease.net.za from unauthorized access or disclosure, ease.net.za does not represent or guarantee that the safeguards will provide absolute protection.
6. INTELLECTUAL PROPERTY STATEMENT
Copyright in any information or trade marks displayed anywhere on the ease.net.za website are protected by worldwide copyright laws and treaty provisions. The copyright of these materials is held by ease.net.za, or by the original creator of the materials, or by suppliers and service providers to ease.net.za.
7. DISPUTE RESOLUTION
Any dispute arising out of or in connection with this agreement including any question regarding its existence, validity or termination, will be resolved in accordance with the law of South Africa. The language used during the dispute resolution process will be English. For the purposes of any arbitration:
- you choose the email address chosen by you in registering as a purchaser; and
- ease.net.za chooses
By using the ease.net.za website and accepting the conditions of use of the website and trade conducted using the website you bind yourself to the terms of arbitration provided in this agreement.
8. COMPLIANCE WITH STATUTORY CONSUMER PROTECTION PROVISIONS
ease.net.za adheres to the provisions of Chapter VII of the Electronic Communications and Transactions Act 25 of 2002 (“the Act”). Chapter VII of the Act provides protection to consumers and the provisions of the Act relevant to commercial transactions that may be effected on the ease.net.za website, as well as the information required in terms of the Act, are provided for your reference.
Return of products or cancellation of service agreements
ease.net.za shall, subject to the exclusions provided for below and the provisions relating to any return of products or cancellation of a service agreement, allow the return of products or cancellation of a service agreement, within seven days of the date of receipt by you of the products or the conclusion of an agreement to provide services. Exclusions from return of products or cancellation of service agreements
The provisions of this agreement relating to the return of goods and cancellation of any agreement to provide services shall not apply if:
- any products and services are acquired by auction;
- to services which commenced with the customers consent, (either express or implied) prior to the expiry of the seven day period;
- where the price of the products or services depends on fluctuation in financial markets beyond the control of ease.net.za;
- where the products are personalised or made to the customers specifications;
- where the products by reason of their nature cannot be returned;
- if audio, video recordings or any form of computer software are either used or if supplied other than in digital form, if the seal on the storage media is broken;
- the sale of reading material in whatever form.
Customers obligations on return of products and services
If a customer cancels any transaction in respect of which delivery of the products or services (to the extent that the may be returned) have been delivered, within seven days of the receipt of the products or services, the customer shall return to ease.net.za or it’s authorised agents, the products, undamaged in any manner, together with all packing materials and documentation delivered by ease.net.za or its agents, to the customer as well as a written indication of the customers choice to cancel the transaction.
The customer shall refund to ease.net.za all direct expenses incurred by ease.net.za or it’s authorised agents, in the delivery of the products and services ordered by the customer, as well as the direct expenses incurred by ease.net.za or it’s authorised agents in accepting return of the products and cancellation of the provision of services, arising as a result of the return of the products or cancellation of the services ordered by the customer.
ease.net.za’s obligations on return of the products and services
Within thirty days of return of the products or receipt of notice of cancellation of the agreement to deliver services ease.net.za or it’s authorised agents shall refund to the customer any amounts paid by the customer less any amounts due by the customer to ease.net.za as provided for above.
Disclosures in terms of section 43 of the Act: The following information is made available to you in compliance with Section 43 of the Act.
Self regulatory or accreditation body: none.
Address for service of all legal documents: same
Description of Services: ease.net.za provides access to a variety of products and services that may be purchased online all of which are, or will be, described on the ease.net.za website.
Price of goods: Prices are displayed in the website and are subject to ease.net.za rights in respect of any mis-pricing stipulated in the clause dealing with Invitation to do business above. All prices of products and services displayed on the ease.net.za website are exclusive of Value Added Tax.
Payment:Payment terms and manner of payment are stipulated in the clause dealing with payment above.
Terms and conditions governing this agreement: The full Terms and Conditions applicable to the access and use of the services provided on the ease.net.za website and any amendments thereto, shall at all times be available on the Website, save to the extent that they may be varied in writing by the parties. These terms may be accessed on this Website, downloaded and stored, or reproduced at any time.
Delivery of products or services: The anticipated time of delivery of any products or services, purchase using the ease.net.za website shall be indicated at the time that any order is accepted by ease.net.za
Transaction records and history: A full record of transactions effected using ease.net.za shall be available to the user for a period of 14 days from delivery of the products or services to the purchaser by ease.net.za or it’s agents.
Dispute resolution: The provisions governing Dispute Resolution are stipulated under the clause Dispute Resolution above.
Privacy and Security: The provisions governing Privacy and Security are provided for under the clause Privacy and Security above.
Minimum duration of Agreement: There shall be no minimum duration of agreements entered into between users and registered purchasers to use the ease.net.za website. All agreements shall endure indefinitely subject to either parties rights to terminate the agreement. The termination of the agreement by either party shall be without prejudice to any rights between the parties existing at the time of the termination, which shall endure beyond the date of termination.
Warranty terms and conditions
Warranty on each product is stated on the pricelist. If you not sure on the warranty of a product call a member of our sales team for clarification.
Warranty period is calculated from original date of purchase.
Warranty is only applicable to the reseller and is not transferable to any other party.
Warranty on products such as Multinational brand are handled by the Authorised Service Providers (ASP) for that product. Please see list below
Any software packages, recordable media, consumables, cables and cartridges do not carry any warranty.
All Power adaptors, batteries (includes but not limited to; Notebook, UPS, stand-alone etc), Entry level Power Supply Units (PSU), Projector lamps and Remotes controls only carry a 3 month warranty, unless specified otherwise on the pricelist
Items must be returned in their original packaging with all accessories and manuals when faulty.
ease.net.za does not collect or deliver warranty items to nor from Clients premises.
Warranty Replacement Procedure
All Items brought in for Warranty purposes must first be tested and verified by a technician in the service centre before a replacement is issued.
Any data on an item must be backed up before it is brought in for warranty repairs, we do not take responsibility for any loss of data, please ensure the relevant back-ups have been done prior to booking in the item.
Any repair time stated by the Technician or Workshop manager is merely an guideline, items may take longer for repairs to be completed but we will endeavour to get the product back to you as soon as possible.
No items in the workshop will be released without the original Customer Repair Order (CRO) document.
The warranty period on any replacement item will be a continuance from the original date of purchase.
Should any item reach end-of-life during the warranty period, a credit will be passed in accordance with our credit policy
Should any item be out of stock during the warranty period, either a similar item of equivalent specification can be requested or a credit can be passed in accordance with our credit policy
Repaired items not collected after 3-months, will be sold to defray expenses.
Dead of Arrival products(DOA): 7 Day Swop-out Policy and Conditions.
DOA products such as Notebooks, Printers, LCD/LED Monitors, TV’s have 3rd party Authorised Service Provider (ASP) for those products – Please see list below
The Original Invoice will be required to be produced to the Authorised Service Provider (ASP) to verify the date of purchase on the item taken in as a DOA.
No DOA item can be exchanged without the prior approval of the Authorised Service Provider (ASP)
DOA on items that ease.net.za Imports directly will only be accepted in original packaging with all cables, manuals, accessories etc.
The DOA item must be returned with the original invoice or Xpress card for Identification and verifying purposes.
These products if purchased in first 7 days must first be tested and verified by a technician.
No credits will be issued if replacement items are available in stock, (items may at times be couriered from another ease.net.za branch as a replacement)
The warranty period on any replacement item will be a continuance from the original date of purchase.
The aforementioned products must be taken to the Authorised Service Providers (ASP) for approval and/or authorisation for credit or swop.
The List will be continuously updated – Please contact our support division for more information:
Acer – Acer
AOC – Partserve
Dell – Dell
Hisense – Hisense
HP – Ensure IT
Lenovo – Partserve
LG – Executronics
Philips – Philips
Samsung – CRT
Sinotec/Skyworth – Sinotec
Telefunken – Nu World
Credit Notes and Exchange policy
Please ensure that the product you purchase is correct before leaving the premises as no credit notes or any product exchange will be done on an item that has been opened or used unless the item is either faulty or not as advertised.
A credit note will be passed on items not in stock at the prevailing price or based on an equivalent specification, whichever is lower.
A credit note will be passed on an end-of-life (no longer in production) item at the prevailing price (based on equivalent specification) or based of an equivalent specification, whichever is lower.
Any item being credited that has more than a 12-month supplier warranty will be subject to a depreciation fee which will be based on the following %
Months 13-24 (from ease.net.za original date of purchase), all items will be subject to a 15% depreciation fee
Months 25-36 (from ease.net.za original date of purchase) will be subject to a 20% depreciation fee
Months 37-48+ (from ease.net.za original date of purchase) will be subject to a 25% depreciation fee
ease.net.za does not collect or deliver warranty items to nor from Clients premises.
The Following Will Result In A Product Declared Warranty Being Null And Void:
Physical Damage on the product that has been caused by misuse, poor handling, Burn marks on the product, modification or repair by any 3rd party.